Live Bookkeeping Help — Without Starting Over Every Time
If you're working inside your own books and need real help — not rotating experts or re-explaining your business every session — Balanex LiveHelp gives you scheduled bookkeeping support built around continuity.
You stay in control of your books.
We provide consistent, professional support so you can move forward with confidence.
Works with: Zoho Books · Xero · QuickBooks Online
Dedicated Care Team
Same person, every time. No re-explaining your business.
Real-Time Support
Scheduled 1-on-1 sessions built around your timeline.
Total Control
We teach you how to master your own platform.
Doing It Yourself Shouldn't Mean Doing It Alone
You're already in your books. You know how things work. You're not afraid of the numbers.
But when questions come up — or something doesn't look right — getting help turns into its own job.
If you're using on-demand live support:
- Every session starts with background
- Context gets rebuilt instead of carried forward
- Progress feels temporary
- You solve one thing, then repeat the cycle the next time.
If you haven't chosen a service yet:
- Full takeover feels excessive
- Figuring everything out solo feels risky
- And there's nothing that quite fits how you actually operate
So you keep moving forward — carefully — knowing support exists, but never fully settles in. That tension is real. And it's unnecessary.
Not On-Demand.
Not Random.
Built for Continuity.
You shouldn't have to re-explain your business every time you need help. LiveHelp monthly plans are built around a care team model that stays with your books — so support actually builds instead of resetting.
Your Primary
You're assigned a Primary Specialist for your accounting platform and workflow. Over time, they learn how your business runs — so sessions move faster and stay consistent.
Trained Backups
If your Primary is booked, trained Associate Specialists step in without resetting the conversation. They follow the same standards and the same account context.
Quality Control
An Operations Manager oversees every relationship to ensure consistency, accuracy, and follow-through. This isn't "whoever's available" — it's managed care.
Why This Matters
Other live help resets every session. LiveHelp is built so your support compounds over time. Your Primary Specialist gets to know your business, learns your accounting patterns, and helps you move faster with each interaction. That's not just convenient — that's how real professional relationships work.
What Makes LiveHelp Different
Three things that change how bookkeeping support actually feels — and why most on-demand help never quite works.
Dedicated Primary Specialist
You're not routed to whoever is available. You work with the same Primary Specialist over time — someone who learns how your business runs, how you make decisions, and how your books are set up.
Real progress comes from continuity, not random access.
Support That Grows With You
LiveHelp isn't a one-size service. You choose a level of monthly support that matches where your business is today — and adjust as things change.
You stay in control of both your books and your support.
Continuity Without the Reset
If someone else steps in, your progress doesn't disappear. Your account context, standards, and history are maintained by the care team — so support continues instead of restarting.
No momentum lost. No re-explaining.
Most live bookkeeping help answers questions. LiveHelp is built to support the business behind them.
How LiveHelpˢᵏ Works
A straightforward process designed for your success, not our convenience.
Request a Session
Tell us what you need help with. Pick a time that works for you. Mon-Fri, 9 AM-5 PM MST. That simple.
Meet Your Specialist
Your Primary Specialist shows up. If they're helping another client, a trained Associate steps in with full account knowledge.
Learn & Execute
They guide. You do the work. You learn. You maintain control of your books. Not done-for-you. Educational. Real.
Make Better Decisions
With clear numbers and consistent guidance, you make decisions with confidence. Your numbers actually inform your strategy.
Request a Session
Tell us what you need help with. Pick a time that works for you. Mon-Fri, 9 AM-5 PM MST. That simple.
Meet Your Specialist
Your Primary Specialist shows up. If they're helping another client, a trained Associate steps in with full account knowledge.
Learn & Execute
They guide. You do the work. You learn. You maintain control of your books. Not done-for-you. Educational. Real.
Make Better Decisions
With clear numbers and consistent guidance, you make decisions with confidence. Your numbers actually inform your strategy.
That's it. Request → Learn → Decide → Grow.
What's Included
Everything you need for professional, guided bookkeeping support.
Live 1-on-1 Sessions
Real-time guidance via Zoho Assist. You can see them. They guide. You execute.
Session Summaries
Screenshot-based guides for follow-up. Clear next steps. Easy reference.
6 Hours/Month Included
Use flexibly. All at once or spread out. Scale up with overages at $35/hr.
Instant Scheduling
Pick your time. Mon-Fri, 9 AM-5 PM MST. Your schedule, not a call queue.
Your Specialist Knows You
Same person every session. They learn your business. Real continuity.
Backup Care Team Ready
If your Specialist is busy, trained backups step in seamlessly.
What LiveHelpˢᵏ Is NOT
Not Done-For-You
We don't do the work. We teach you how. You stay in control of your books.
Not a Hotline
We're scheduled, not reactive. You book a time. We prepare. Real professionalism.
Not Tax Filing
Educational guidance only. Keep your CPA. We make their job easier.
Choose Your Support Level
No long-term contracts. Cancel anytime. Scale up or down as your business needs change.
Pro Support
12 Hours / Month
Maximum support for businesses managing high transaction volumes and sophisticated accounting needs.
Growth Support
8 Hours / Month
Ideal for growing teams with increasing bookkeeping complexity and more frequent support needs.
Core Support
6 Hours / Month
Perfect for business owners who need consistent guidance but prefer to stay hands-on with their books.
One-Time Session
Up to 1 Hour
Try LiveHelp with a single session. Perfect for getting a feel for how we work before committing to a monthly plan.
Need more than 12 hours?
Full-Service Bookkeeping starts at $550/month. We'll tell you honestly when it's time to upgrade.
Monthly plans include overages at $35/hour, calculated by the minute. No surprise billing. Transparent costs.
Easy Scheduling
Request when you need help. Pick your time. That's all the planning required.
When We're Available
Professional business hours, every time.
Hours of Operation
Mountain Standard Time, every session.
MST (Mountain Standard Time)
That's:
- • 10 AM - 6 PM CST
- • 11 AM - 7 PM EST
- • 8 AM - 4 PM PST
Why MST?
We're based in Mountain Time. It's our home. It's consistent. No confusion.
How to Book
Tell us what you need
Fill out the waitlist form. Select your platform. We'll match you with a Specialist.
Check your email
You'll get access to our scheduling portal and meet your Specialist.
Pick your first session
Browse available times. Click to book. Confirmation email within minutes.
Join via Zoho Assist
At your scheduled time, click the link. One-on-one guidance starts immediately.
That's it. No contracts. No setup fees. Professional support, on your schedule.
Frequently Asked
Real questions from business owners like you.
Still have questions? Get in touch
You're Not Alone in This
Hundreds of business owners are already tired of struggling with bookkeeping. If you're ready for real support from someone who knows what they're doing, let's talk.
What happens next:
- Join the waitlist. You'll see your position and get onboarding details.
- Meet your Specialist. We'll match you with someone who gets your business.
- Book your first session. Pick a time that works. Learn what's possible.
No pushy sales. No spam. Just a conversation about whether LiveHelp™ is right for your business.